Help Center for our Customers
Every customer of the Crumina WordPress themes and templates is offered quality support service on any theme-related questions:
- theme installation and updates,
- bug fixes,
- questions related to the theme functionality,
- guide through the theme documentation.
Support queries are processed by our expert support agents, who will do their best to assist you with any question.
Support services come included for at least a 6-months period when the product is purchased on the Envato Market.
For the products that are purchased directly on the Crumina website, the support period is valid for 1 year from the date of purchase.
Should you have tasks or issues, that come beyond the theme-related functionality, you have an opportunity to order WordPress maintenance and custom development services from our bespoke WordPress website support center.
Frequently Asked Questions
The following products are sold on the Envato Market.
WordPress themes:
- Seosight - Digital Marketing Agency WordPress Theme
- Utouch - Multi-Purpose Business and Digital Technology WordPress Theme
- Olympus - Social Networking WordPress Theme
- Polo - Responsive Multi-Purpose WordPress Theme
- Modesto - Photography Portfolio WordPress Theme
HTML templates:
- Seosight - SEO, Digital Marketing Agency HTML Template
- Utouch - Multi-Purpose Business and Digital Technology HTML Template
- Olympus - HTML Social Network Toolkit
- Woox - Creative Portfolio HTML Website Template
- Woox Crypto - ICO,Coins and Cryptocurrency HTML Website Template
- Puzzler - HTML Website Template for Job Board
- HostSite - Hosting and Technology HTML + WHMCS Template
- TopTen | Digital SEO Agency HTML5 Template
On the Crumina website, we sell TopTen – Digital SEO Agency WP Theme.
When we talk about themes and templates sold on the Envato Market, the Item support is included in your purchase for 6 months. However, Envato Market also offers the opportunity to extend your support period for a maximum of 1 year.Â
For the products sold on the Crumina website, we offer included support of 1 year.
Services included in the item support:
- Regular updates to ensure protection against major security concerns.
- Updates that include new features, if they are planned by the Crumina author.
- Updates to ensure compatibility with the third-party assets, which are declared to be compatible with the item.
- Help with reported bugs and issues. Regular updates with improvements.
- Answering technical questions about built-in features, functionality, and third-party assets.
- Help with third-party assets, if they are caused by the Crumina products.
Here is a list of services that are not included in the item support:
- Item installation, setup, and updates
- Help with hosting or server related questions or issues.
- Help with the third-party assets, if the issue was caused on the side of the third-party assets.
Yes, we do. Our team provides both custom development and maintenance services for any WordPress site, theme, or plugin, not only for those of the Crumina authorship.
To learn more about all custom services, visit a page of our custom development department.
Where did you buy our product?
Whether you purchased a theme from the Envato Market or directly from the Crumina website, we have a few channels to contact us for support.
On Envato Market (ThemeForest)
On Crumina Website
